This week, UX researcher Eileen Ruberto answered questions about UX, the tech industry, and remote work.

Technology and creativity are not mutually exclusive.

“I went to school for art instead of computer science, partially because I thought that was all writing 1s and 0s in a dark basement and I thought I wasn’t ‘technical’ enough.”

“It kind of bugs me that the dominant narrative is that you can be either creative or technical. I thought the two were mutually exclusive. That’s one thing I would tell past me if I could go back and haunt her as an adult: technology = creative .”

Stay consistent when working from home.

​“When you work in an office, there’s a natural rhythm of people streaming in in the morning and filing out at the end of the day. When you’re at home, you don’t get that.”

“I try to create a consistent starting / ending ritual for my day, as well as carve out a specific physical place in my apartment where I do my work. That definitely helps a lot!”


What can developers and designers do to wrap up projects quickly? Communicate.

“I think one thing that helps at Zapier is our developers and designers are in pretty close communication throughout a project’s implementation. It’s not just a hand-off and forget it situation.

“That ongoing conversation is really important because there are always things that come up in implementation.”

Our designers and developers regularly “pair” together to help work through areas where something hasn’t been fully fleshed out, or once it’s been implemented, it uncovers a weird edge case.

I think a lot of it comes down to building a shared understanding—this can happen through communication or tools that can help facilitate that.”

​Don’t feel left out… join us for next weeks session!

{ This is a guest post written by community member Sadie Jones. }


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